Enterprise-Grade Security

Security & Compliance

Your data security is our top priority. Learn how we protect your business with industry-leading security practices and compliance certifications.

99.99%
Uptime SLA
AES-256
Encryption Standard
SOC 2
Type II Certified

Security Features

Multi-layered security architecture protecting your data at every level

End-to-End Encryption

All data is encrypted in transit (TLS 1.3) and at rest (AES-256)

  • TLS 1.3 for all API communications
  • AES-256-GCM encryption for data at rest
  • Encrypted database backups
  • Secure key management with rotation

Authentication & Access Control

Multi-factor authentication and role-based access control

  • JWT-based authentication with short-lived tokens
  • Refresh token rotation for enhanced security
  • Role-based access control (RBAC) with 4 permission levels
  • Rate limiting on all authentication endpoints

Data Privacy & Compliance

GDPR, CCPA, and TCPA compliant data handling

  • Customer consent tracking for all channels
  • Right to be forgotten implementation
  • Data portability and export capabilities
  • Automated data retention policies

Audit Logging

Comprehensive activity tracking and monitoring

  • Complete audit trail of all user actions
  • Real-time security event monitoring
  • Anomaly detection and alerting
  • Log retention for 2 years

Infrastructure Security

Enterprise-grade cloud infrastructure with redundancy

  • Multi-region deployment with failover
  • DDoS protection and WAF
  • Regular penetration testing
  • ISO 27001 certified data centers

Backup & Recovery

Automated backups with point-in-time recovery

  • Hourly incremental backups
  • Daily full backups retained for 30 days
  • 99.99% data durability guarantee
  • Disaster recovery plan with 4-hour RTO

Compliance & Certifications

Meeting the highest industry standards for data protection and privacy

SOC 2 Type II

Certified

Annual audit for security, availability, and confidentiality

GDPR

Compliant

EU General Data Protection Regulation compliance

CCPA

Compliant

California Consumer Privacy Act compliance

TCPA

Compliant

Telephone Consumer Protection Act for SMS marketing

PCI DSS

Level 1

Payment Card Industry Data Security Standard

ISO 27001

Certified

Information security management certification

Security Practices

Secure Development

  • Security-first development lifecycle
  • Code review and static analysis
  • Dependency scanning for vulnerabilities
  • Automated security testing in CI/CD

Access Management

  • Principle of least privilege
  • Multi-factor authentication for all users
  • IP whitelisting for API access
  • Session timeout and re-authentication

Monitoring & Response

  • 24/7 security operations center
  • Real-time intrusion detection
  • Automated incident response
  • Security incident communication plan

Data Protection

  • Data encryption at rest and in transit
  • Secure credential storage with encryption
  • Regular data backup verification
  • Data segregation by tenant

Incident Response Plan

Rapid detection and response to security incidents

Detection

< 5 minutes

Automated monitoring and alerting systems detect potential security incidents

Assessment

< 15 minutes

Security team evaluates severity and potential impact

Containment

< 30 minutes

Immediate action to prevent spread and limit damage

Eradication

< 2 hours

Remove threat and close security gaps

Recovery

< 4 hours

Restore services and verify system integrity

Communication

< 24 hours

Notify affected customers and regulatory bodies

Responsible Disclosure Program

We welcome security researchers to help us maintain the highest security standards

In Scope

  • elephas.io web application
  • api.elephas.io REST API
  • Mobile applications
  • Third-party integrations

Out of Scope

  • Social engineering attacks
  • Physical security testing
  • Denial of service attacks
  • Spam or social engineering

Rewards Program

$500 - $2,500
Critical
Remote code execution
$250 - $1,000
High
Authentication bypass
$100 - $500
Medium
XSS, CSRF vulnerabilities
$50 - $250
Low
Information disclosure

Questions About Security?

Our security team is available to discuss your specific requirements